Additional Tax Information - IMPORTANT

We are fully compliant with the EU's IOSS Service. Shipments to European Union Full Member States (see below) are sent with Sales Tax paid and are delivered DUTY PAID for the first 150 Euros of order value (includes shipping). If you order is greater than 150 Euros you will be expected to pay customs duty on the excess sum. We cannot refund orders which are refused due to non-payment of proper customs duty.

The Sales Tax that we have collected and will remit to the European Union is clearly detailed on your order confirmation. Our IOSS number is shown on all customs labels.

If your final mile delivery provider demands any payment for delivery, refuse the order and click here to email customer support for a resolution.

EU Member States: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Finland, France (does not include overseas territories), Germany, Greece, Hungary, Republic of Ireland (does not include Northern Ireland), Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (including The Balearic Islands), Sweden.

Countries OUTSIDE of the European Union (see above list of countries) will have to pay sales tax and may incur additional import/customs duties to receive their goods. Push Entertainment is not responsible for any of these additional charges. 

Ordering for a Specific Date or Event

When ordering for a special day, whether it's for a birthday, concert or holiday. Please ensure that you leave plenty of time for us to get the goods to you. We ask that you allow a full 5 working days for us to dispatch your order. Please then add on the maximum shipping time to your destination to give your order the best chance of reaching you in time - refer to grid further down this page for information on shipping times.

Delivery Pricing

All delivery prices are calculated based on the weight of your order, and all of our delivery services are based on a tracked-to-your-door service. Heavier items such as framed art canvas prints will cost more than lighter items such as t-shirts or mugs.

 

When Will Your Order Leave?

As each order is customised/made exactly to your needs, it will typically take 3-5 business days for it to be dispatched from our warehouse, but at busy times this can be longer.

Shipping Methods

EU Tracked Orders

Delivered using a **signed-for service.

Delivery Times

**Please make sure that someone is available to sign for your package, otherwise collection from your postal office or delivery depot will be required.

When your order is dispatched you will receive a confirmation email. Depending on which delivery service you have selected, your order will arrive as follows:

TRACKED DELIVERY
UK 2 - 4 business days	Delivery prices from £3.99
ROW 14 - 21 business days	Delivery prices from £15.02

EXPRESS DELIVERY
UK 1 - 2 business days	Delivery prices from £9.99

Non-Delivery

Non-delivery occurs when the goods do not arrive at the address you gave us, or you claim that the goods are not in your possession despite a confirmation of successful delivery from the delivery partner.

Please be aware that in some cases of disputed delivery, as detailed in our terms of service, we may have to undertake a full investigation with the delivery partner before processing any refund or replacement.

If orders have not been received within 14 days of expected arrival, please click here to email customer support.

Please ensure that you report non-delivery to us within 30 days of the expected delivery date. After that time we are unable to complete a full investigation as the required tracking data may no longer be available. We may not be able to substantiate your claim of non-delivery and provide you with replacement goods if you contact us outside of this window.

Covid Delays

Please be aware that there are still delays to international shipping due to the global pandemic. We are unable to guarantee delivery times on these orders. On occasion, a country may close its borders meaning we are unable to deliver your order but we will be in touch if this affects you.